Prices quoted are based on our "standard service" where any available car from our fleet is provided for the requested journey. A particular model can be reserved at a premium (details available upon request).
All prices are calculated, based on journeys originating / terminating from / to central London.
Prices quoted for airport transfers from / to central London include certain post codes only (details available upon request).
Airport pick ups include the first 30 minutes of waiting time after the flight has landed. After that period, additional waiting time will be charged. Our driver would meet the client inside the terminal building with their name card and help them with their luggage. If for any reason clients are unable to make contact with the driver, they must contact us on the number provided. Failure to do so would result in full charge/no refunds.
There is no extra charge for the flight being delayed as we constantly monitor the flight schedule.
Prices quoted for "As Directed" and "Day Hire" include multiple stops and waiting time. The usage of the car is restricted to central London area only with certain mileage allocation. Any mileage thereafter is charged at an additional per mile rate (details available upon request). Airport transfers are not normally included in the A.D hire and are charged in addition to the standard rate.
Parking and congestion charge will be charged where applicable.
For certain jobs, cash payments can be made to the driver at the end of the journey. A credit/debit card authorization may still be required in some cases.
All hires are subject to a minimum charge (details available upon request).
50% cancellation charge would be applicable if jobs are cancelled in less than 24 hours before the required service.
100% cancellation charge would be applicable if jobs are cancelled in less than 12 hours before the required service and also for no-shows.
The above cancellation policy will be subject to modification depending upon the unique nature of a job or during very busy periods. Such changes will be notified beforehand.
Any discrepancies must be notified within 30 days of receiving the invoice.
Gratuities are not automatically included in the fare and can be added at clients's discretion.